Member Services Agreement

Introduction

THIS AGREEMENT is entered into as of the date of enrollment (the “Effective Date”) by and between Higher Levels LLC, a Wyoming corporation with its principal place of business at 1621 Central Ave, Cheyenne, WYOMING, WY 82001, United States (the “Company”), and the individual enrolling (the “Member”).

1. Services:

The Company provides training (the "Program") that is focused on getting Members career results, and the Program may be updated or revised from time to time at the Company's sole discretion.

2. Membership Terms:

Membership is valid for the period stated upon enrollment ("Membership Term") and if applicable, will automatically renew for additional periods of the same duration unless either party provides notice of non-renewal at least thirty (30) days prior to the end of the then-current term.

3. Payment Terms:

Member agrees to pay the membership fee in accordance with the payment terms and pricing presented upon enrollment.

4. Member’s Commitments:

Member agrees to use the Program in accordance with all applicable laws and regulations and the Company's policies and procedures. Member agrees to act respectfully and contribute positively to the Program.

At Higher Levels, we care deeply about our student experience. Our dedication lies in upholding principles of courtesy, inclusivity, and kindness. It is our expectation that the manner in which we engage in communication at Higher Levels will consistently mirror these principles.

All students agree to abide by the Higher Levels communications policy, which forbids the following:

• Harassment or discrimination of any kind, including but not limited to race, gender, age, religion, sexual orientation, or disability;
• Offensive or abusive language, personal attacks, or threats towards fellow users, staff, or any individuals;
• Posting or sharing of explicit, inappropriate, or offensive content;
• Unauthorized sharing of confidential company information;
• Spamming or self-promotion of any kind;
• Violation of any applicable laws or regulations in our communication channels.

To create a welcoming and inclusive environment that promotes learning, collaboration, and positive engagement, please keep to the following communication guidelines:

• Be respectful and treat others with respect, kindness, and empathy;
• Foster positivity and try to keep discussions positive, encouraging, and supportive;
• Stay on topic and keep conversations focused on the program content and objectives;
• Embrace different perspectives, respect diverse opinions, and engage in constructive discussions.

Higher Levels may suspend additional services or immediately terminate them if: (i) you use the services in a way that disrupts or threatens the services or violates the Higher Levels communication policy; (ii) we determine, in our sole discretion, there is evidence of fraud with respect to your account; (iii) we receive notice or we otherwise determine, in our sole discretion, that you may be using services for any illegal purpose or in a way that violates the law or violates, infringes, or misappropriate the intellectual property rights of any third party.

5. Confidentiality:

All information provided within the Program is confidential and should not be disclosed to third parties without the express consent of the Company.

6. Intellectual Property:

Content published on this website (video content, digital downloads, images, texts, graphics, logos) is the property of the Company and/or its content creators and protected by international copyright laws. You cannot download or share any of our course content or we will proceed to prosecute those who do. If you wish to use any of the content on our website then contact us at support@higherlevels.com for permission.

All materials and content provided in the Program are owned by the Company and are protected by intellectual property laws. No rights or licenses are granted to the Member except as expressly set forth in this Agreement.

7. Refund Policy:

We understand the importance of ensuring that our Members achieve their desired outcomes. As such, we offer an action-based 14-day refund policy for Members. We require that you commit to your job search and take our instructions seriously. As a Higher Levels Student, we expect you to be an active participant in your own success and put significant effort into your own growth and your job search. Therefore, for the Refund Policy to be applicable, you must meet the following criteria:

7.1. You must complete 75% of the core curriculum (not including any freeze, pause, or extension granted to you by Higher Levels.)

7.2. You must be active in your job search. This means that you must apply (keeping written proof of all submission or email confirmations) to at least ten companies for Qualifying positions and reach out to two or more relevant sales management/leadership personnel with Qualifying titles within each organization. Messages must be tailored individually to each persona as instructed in the course, and done in earnest.

7.2.1. “Qualifying Position” is defined as any on-site, hybrid, or remote role that is or is substantially similar in nature to the following:

• Sales Associate, Sales Consultant, Sales/Business Development Representative (SDR), Tech Sales or Inside Sales Representative, Outside Sales Representative, Account Executive (AE), Account Manager, Sales Support, Client Services, Sales Lead, Lead Generation/Development

7.2.2. "Qualifying Title" is defined as any title that is or is substantially similar in nature to the following:

• Business/Sales Development Managers/Directors, Regional Sales Manager, Director of Sales, Vice President (VP) of Sales, Head of Sales

7.3. Unless already above 500+ connections on LinkedIn, you must be active in building your network to reach a higher number of connections. You must provide documentation outlining your progression and activity throughout the period.

• To gather this report, navigate to Your LinkedIn Profile -> "Me" -> "Settings & Privacy" -> "How LinkedIn uses your data" -> "Get a copy of your data" -> Select "Connections" under "Want something in particular" -> "Download Archive"

7.4. You should take guidance from your Higher Levels Career and Sales Coaches and follow their instructions on your job search strategy, including creating your resume and LinkedIn profile in accordance with the course outline, building your network, and applying for Qualifying Positions that are a fit for you. You should be applying to roles that are suited to your areas of knowledge and maintain realistic expectations about what kind of first job is right for you.

7.5. We take supporting our students very seriously and have included two weekly live Q&A sessions where students may receive live direct coaching from instructors. You must actively participate in learnings and seek feedback if struggling, with a requirement of having to attend at least two weekly live Q&A meetings.

7.6. You must always act with reasonable and good faith efforts to obtain a Qualifying Position. In case you become disabled under the Social Security Act during the Refund Policy period and would like to claim the Refund Policy based on disability, you will need to provide documentation showing that you have been found to be disabled by the Social Security Administration due to a condition that began or deteriorated after the date of acquiring the training program and that the disability is expected to be permanent. Disability means a determination by the Social Security Administration that you are disabled.

If you believe you qualify for a reimbursement according to the Higher Levels Refund Policy, you must provide a written notice that you have met all the requirements set forth in these Terms and have not received any results to support@higherlevels.com within fourteen (14) days following the purchase date.

The request must, at a minimum, include:

• Your full name & email address;
• Your payment receipt and payment details (documents that confirm that you fully paid for the Higher Levels program);
• Documentary proof that you have satisfied all eligibility requirements, including proof that you have complied with all sections of the current Policy: “Commitment to the training program and your own success." It is your burden to prove you qualify for the Higher Levels Refund Policy. Higher Levels has no obligation to preserve any records related to your Higher Levels Refund Policy qualification.

7.7. Failure to submit all required information within the required fourteen (14) day period following the expiration date of the Refund Policy is grounds for denial of the Refund Policy. Students are expected to provide full documentation at the time of withdrawal to request a refund. Our goal is to ensure that all students have a fair opportunity to achieve success with our online course and we are here to help you every step of the way.

Higher Levels reserves the right to request additional documentation necessary to assess your eligibility.

Full and partial refunds upon cancellation or withdrawal may be given only in the circumstances, and using the published Policy, applicable to Programs. Other than stated in our Refund Policy, Higher Levels does not guarantee refunds on any fees or charges related to Higher Levels Programs including, without limitation, for lack of usage, dissatisfaction or/and in case of Student´s violation of Higher Levels Membership Terms.

All other requests for refunds made in good faith will be considered and resolved by Higher Levels only at its sole discretion.

For further clarification or assistance, please contact us at support@higherlevels.com

8. Limitation of Liability:

The Company's total liability under this Agreement shall not exceed the total fees paid or payable by the Member for the Membership Term during which the event giving rise to the claim occurred.

9. Governing law:

This Agreement shall be governed by and construed in accordance with the laws of the state of Texas.

10. Dispute Resolution:

Any dispute arising from this Agreement will be resolved through mediation. If mediation is unsuccessful, the dispute will be submitted for binding arbitration under the rules of the American Arbitration Association.